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We offer free delivery to all of our UK / Domestic orders. This may take up to 3 to 5 working days to arrive.
|Delivery Service||Class||Delivery Time||Cost|
|Royal Mail||Second Class||3-5 Working Days||FREE|
|Royal Mail||First Class||1-3 Working Days||£1.99|
|DPD||Next Day Delivery||Next Working Day*||£6.95|
*Next Day Delivery only available when orders received before 2pm Monday to Friday
Delivery charges will be calculated at checkout.
Please be advised that some destinations may not allow for delivery and duty to be paid on dispatch and as such, you may receive additional import or export charges upon receipt of your order. We will, of course, do everything we can to either mitigate or remove all unexpected charges where possible.
We are able to post to almost any country, though a postage charge will be applied that is calculated by the weight of the item.
Standard Delivery: 10 to 15 working days within Europe and 15 to 21 working days outside of Europe
Expedited Delivery* (Europe Only): 2 to 8 working days. This is an upgrade service that we offer above the standard delivery costs.
Couriers we use for international orders are Deutsche Post, DPD, DHL.
Once your item has left our warehouse, we will send you an email with tracking information.**
*This service is provided at the same price as the standard delivery if the order exceeds 2.5kg
**Free domestic delivery, domestic expedited delivery and standard international delivery are offered with limited tracking information
Where possible, please refer to the tracking information that you have received for any updates from the courier, as they may be experiencing some disruptions.
We have optimised all of our systems to ensure that it is not possible for our customers to purchase items that are out of stock.
Whilst this may be the case, computer systems are not infallible and we will always contact you first if an error has been made.
We are proud of our UK-based customer service and we will always endeavor to support you wherever possible.
You are welcome to contact us if you need to make a change to your order before it has been dispatched, or if a mistake has been made after you have received it. Please click here to Contact Us or email us at firstname.lastname@example.org.
We will do our best to package all your orders into one parcel, though some larger orders will require multiple parcels to be sent. This may result in your items arriving on different days or from different couriers.
All UK orders will not receive additional charges unless you opt for a delivery upgrade.
Please wait until your delivery due time has passed before contacting us and where possible, refer to the tracking information provided in the dispatch confirmation.
We do reserve the right not to deliver an order if we believe the address isn’t secure or incorrect, for example to some communal postal addresses or PO Boxes. If this affects an order you place, we'll notify you as soon as possible.
If you receive your order but need to return all or part of it, then that is completely fine too! We offer a generous (well, we think so!) 30 day money back guarantee with no questions asked, so long as your order doesn’t come back to us damaged. By the way, that’s 30 days from when you receive your parcel, not from the order date, and that includes international orders! We know sometimes international post can take unusually long to arrive, and we don’t think it’s fair that that should eat into the time you have to decide if you need to return anything to us. Our only stipulation is that your order should be returned in resalable condition, in its original packaging and in an unused condition.
Please do read on for more info about our returns process (we’ll do our best to keep it quick but there’s a fair bit to cover. Do feel free to scroll on down to the FAQs section if you’re looking for a specific bit of info).
If you need to return all or part of an order then the first step is to get in touch and let us know! You have 30 days from the date your order was delivered to let us know if you need to return it. If you’ve simply changed your mind or don’t need the order anymore then that’s completely fine, as we said before you have complete peace of mind with our no questions asked money back guarantee. However, if you’ve received the order and it’s not quite working for you then please do let us know and we’ll do all we can to help! (We might ask you a couple of questions then so we can give you the best answer!)
It’s sad, but all too often the postal service can be, to put it lightly, a bit heavy-handed! We package all orders sent from our warehouse securely and make every effort to ensure all products reach you in perfect condition. In the vast majority of cases, this does happen, but unfortunately, accidents can happen. If you do receive a damaged order, then please take a photo of it and get in touch with us straight away! We’ll do all we can to make it right. Your photos help us understand if there’s something we can be doing better, but also give us evidence to go back to the delivery companies to ensure damaged orders are followed up.
If your order is damaged then we will get back to you immediately and offer to either send you a replacement order via expedited delivery or offer you a refund in full. In this case, if you do opt for a refund then there’s no need to return the damaged item to us as it won’t be resalable, and we don’t want you having to wait for your money back!