Delivery Information

UK Mainland Delivery

 

We offer free delivery to all of our UK / Domestic orders.  This may take up to 3 to 5 working days to arrive.

Delivery Service Class               Delivery Time Cost
Royal Mail Second Class 3-5 Working Days    99p
Royal Mail Expedited delivery 1-3 Working Days £1.99
DPD Next Day Delivery Next Working Day* £6.95

*Next Day Delivery only available when orders received before 2pm Monday to Friday

Non-Mainland UK & International Delivery

Delivery charges will be calculated at checkout. 

Please be advised that some destinations may not allow for delivery and duty to be paid on dispatch and as such, you may receive additional import or export charges upon receipt of your order.  We will, of course, do everything we can to either mitigate or remove all unexpected charges where possible.
 

Standard Delivery: 10 to 15 working days within Europe and 15 to 21 working days outside of Europe. We are able to post to almost any country, though a postage charge will be applied that is calculated by the weight of the item.

Expedited Delivery* (Europe Only): 2 to 8 working days.  This is an upgrade service that we offer above the standard delivery costs.

Couriers we use for international orders are Deutsche Post, DPD, DHL.

Once your item has left our warehouse, we will send you an email with tracking information.**

*This service is provided at the same price as the standard delivery if the order exceeds 2.5kg 
**Free domestic delivery, domestic expedited delivery and standard international delivery are offered with limited tracking information

 

Help with my delivery

1. Why Is The Delivery Time Longer Than I’d Expect?

Where possible, please refer to the tracking information that you have received for any updates from the courier, as they may be experiencing some disruptions.

2. My Item Is Now Out Of Stock, But I Have Paid For It.  What Shall I Do?

We have optimised all of our systems to ensure that it is not possible for our customers to purchase items that are out of stock.

Whilst this may be the case, computer systems are not infallible and we will always contact you first if an error has been made.

3. There’s Been A Mistake With My Order.  What Shall I Do?

We are proud of our UK-based customer service and we will always endeavor to support you wherever possible.  

You are welcome to contact us if you need to make a change to your order before it has been dispatched, or if a mistake has been made after you have received it. Please click here to Contact Us or email us at hello@themagnetshop.co.uk.

 

Deliveries of multiple items

1. I’ve Ordered Several Items At Once.  Will They Arrive Together?

We will do our best to package all your orders into one parcel, though some larger orders will require multiple parcels to be sent.  This may result in your items arriving on different days or from different couriers. 

All UK orders will not receive additional charges unless you opt for a delivery upgrade.

Please wait until your delivery due time has passed before contacting us and where possible, refer to the tracking information provided in the dispatch confirmation.
 

DO YOU HAVE ANY DELIVERY RESTRICTIONS?

We do reserve the right not to deliver an order if we believe the address isn’t secure or incorrect, for example to some communal postal addresses or PO Boxes. If this affects an order you place, we'll notify you as soon as possible.