We offer free delivery on the majority of our UK / Domestic orders (exclusions apply). This may take up to 3 to 5 working days to arrive.
| Delivery Service | Class | Delivery Time | Cost |
|---|---|---|---|
| Royal Mail | Second Class | 3-5 Working Days | FREE |
| Royal Mail | First Class | 1-3 Working Days | £1.99 |
| DPD | Next Day Delivery | Next Working Day* | £8.95 |
*Next Day Delivery only available when orders received before 1pm Monday to Friday
Delivery charges will be calculated at checkout.
Please be advised that international orders are currently suspended until we can actually offer the correct rates. A lot of money was lost due to incorrect rates being set up, and in some cases some customers were being charged more than they should have been. We want to be able to charge everyone the correct amount. Unfortunately it is far more complicated for us to deal with than we would like, but please rest assured we are working tirelessly to fix this and sort it out so that we can resume the service.
Once your item has left our warehouse, we will send you an email with tracking information.**
*This service is provided at the same price as the standard delivery if the order exceeds 2.5kg
**Free domestic delivery is offered with limited tracking information
Where possible, please refer to the tracking information that you have received for any updates from the courier, as they may be experiencing some disruptions.
We have optimised all of our systems to ensure that it is not possible for our customers to purchase items that are out of stock.
Whilst this may be the case, computer systems are not infallible and we will always contact you first if an error has been made.
We are proud of our UK-based customer service and we will always endeavor to support you wherever possible.
You are welcome to contact us if you need to make a change to your order before it has been dispatched, or if a mistake has been made after you have received it. Please click here to Contact Us or email us at hello@themagnetshop.co.uk.
We will do our best to package all your orders into one parcel, though some larger orders will require multiple parcels to be sent. This may result in your items arriving on different days or from different couriers.
All UK orders will not receive additional charges unless you opt for a delivery upgrade.
Please wait until your delivery due time has passed before contacting us and where possible, refer to the tracking information provided in the dispatch confirmation.
We do reserve the right not to deliver an order if we believe the address isn’t secure or incorrect, for example to some communal postal addresses or PO Boxes. If this affects an order you place, we'll notify you as soon as possible.
