Please read all of the jnformation below to be sure about your delivery to avoid disappointment!

PAYMENT & DELIVERY POLICY

All orders received before 15:00 PM will be dispatched on the same working day, Monday to Friday. Orders placed over the weekend and after 15:00 PM on Friday will be dispatched on Monday.

If you order after 15:00 PM and still want it dispatched urgently that day, please get in touch with us as soon as possible, either by telephone (01392 369896) or by email (hello@themagnetshop.co.uk). We will see what we can do to get it out, but we can’t make any promises.

Please note, we do not currently operate on Bank Holidays. Therefore, any orders placed on a Bank Holiday will be dispatched the next working day.

UK CUSTOMERS

Free Delivery – This delivery option is sent using Royal Mail’s 48 service (Second Class) and they aim to deliver it within 3-5 working days. However, although we’re super-duper quick at getting your post out ourselves, we cannot guarantee a specific date for delivery, as it’s then in the hands of Royal Mail.

Second Class post can take up to 5 working days to arrive and we ask that you wait for this amount of time before contacting us regarding a missing item as it may well still be on it’s way to you. If you have not received anything by then, do get in touch and we’ll be quick to sort it out for you!

First Class £1.99 – This delivery option is sent using Royal Mail’s 24 Service (First Class) and they aim to deliver your order within 1-2 working days. Heavier orders will need to go on a courier service.

Next Day Courier Service £6.95 – This delivery option is sent with Interlink on their express next day service, which means, they aim to deliver your order the very next day! However, orders placed on a Friday will be delivered the following Monday. Orders placed over the weekend will be dispatched on Monday and delivered Tuesday.

‘Next Day Saturday‘ delivery is available but it does cost a bit more, so please enquire if you’re a Desperate Dan and need some magnets in a mental hurry, we’ll be glad to help!

Please note, that Interlink do require a signature on delivery, so make sure someone will be about to accept your order. As well as this, any orders over £16 will be sent Signed For and will require a signature on delivery.

CUSTOMERS OUTSIDE OF ‘UK MAINLAND’:

An additional cost MAY be required for items exceeding 2KG that are going to the more remote parts of the UK (such as Northern Ireland and Channel Islands). We can usually find a way around this, however in some cases we may have to ask for additional funds, especially if you’re ordering a lot of stuff.

We primarily use Royal Mail and they are okay delivering to all of the UK if it’s under 2KG. We will contact you via email to let you know and request the additional costs through if necessary. We really will only do this if we have to and it’s very very rare.

Please contact us if you have any queries on these potential surcharges before purchasing the item. If a surcharge is required, then we will not be able to ship your item until the additional funds have been paid to us.

We understand the area outside the UK Mainland is interpreted differently by certain couriers, so if you’re unsure about your location please contact us to find out.

We may be able to offer Next Day to these places but you’d have to enquire first.

We will only ship to the address you provide unless you tell us otherwise and await our confirmation. If you require a specific address to ship the order to, please make sure that you enter this at the checkout before confirming payment. If you need to change the address let us know before 3pm and we will try to change it before it’s dispatched.

EU AND EUROPEAN CUSTOMERS

Air Freight – This delivery option is sent with Royal Mail’s Air Freight Service and they aim to delivery your order within 3-10 days, prices vary depending on the total weight of your order. Orders over 2kgs will be sent either through DPD or Parcel Force. This delivery time is not a guarantee as it is largely dependant on your own country’s postal service, as well as it’s process through customs. Please allow up to 15 workings day before contacting us regarding missing orders.

Please note, many countries impose a value added tax (VAT) and duty on imports, which is charged when an item crosses their border. The charges are made at the discretion of the receiving country and any tax levied is not our responsibility. Please take the time research this before making your purchase.

As International Shipping is not free, combined shipping may be offered.

Our prices are weight based, 0-500g will cost £6.00 and then for every 500g there is an additional £3.00 charge.

RETURNS AND EXCHANGES

We have a thirty (30) day money back guarantee.

Customers are responsible for all shipping charges on returned items.

If you are not entirely happy with your purchase, you can return it for an exchange or refund as long as the item is in the same condition as when you received it. But it must be within the first seven (7) days of you receiving the item(s).

Please send an email to hello@themagnetshop.co.uk, or use the form on the ‘Contact Us’ page, stating the product you wish to return, the date you bought it and, if you would like to exchange, your preferred replacement product.

Once we have all of your details on our system, we will respond to you with full details of how to return your item. This helps us to deal with your return more quickly, as we know what it is and who sent it at the time of its arrival to our warehouse.

Please mark the outside of your packing box with your order number, but DO NOT write on the actual product itself. Please package the products well, preferably in the same packaging as it was sent in, as we cannot be held responsible for damage caused by mis-handling. Once we have your goods, we will either ship you the replacement, or refund your card.

It is your responsibility to return purchases in pristine condition in its unopened original box and packaging. You will be wholly responsible for the cost of return delivery and safe return of the goods.

This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive.

UNDELIVERED ORDERS

In the case of undelivered items, please contact us if your item has not been received after 5 days if you are a UK customer or 15 days if you are an International Customer.

There are several reasons as to why your order has not been delivered:

Either the address provided is incorrect– an old address may have been selected on check out or details may have been missing, so please check and double check before completing your order.

If there were details missing from your address, your order will be returned back to us as non-deliverable.

If you have selected an old address, we encourage you to attempt to receive it from this address, but if this is not possible, please contact us and we will arrange to send a replacement.

Or the courier has attempted to deliver your parcel but there was no answer– in this instance your item will be taken to your local sorting office, the courier will then either attempt a delivery again or wait for you to come and collect your order – they will leave an attempted delivery card with you with instruction on which one.

If they still cannot deliver after more than one attempt or you do not collect your order from the sorting office, it will be sent back to us.

We will try to contact you if an item has been returned to us as non-deliverable, but if we do not receive a response we will cancel and refund your order.

Or the item was lost in transit– unfortunately, this happens on the rare occasion and it is frustrating for all parties involved. Royal Mail go through millions of post a day and some just seem to get lost at some sort of processing. We hope you can appreciate that once we hand over your order to Royal Mail it is out of our hands and we are trusting them as much as you are to get your item to you. However, if this ever does happen, we will send you out a new order First Class for you!

Please get in touch with us if it has been more than 5 (or 15 for international customers) days since your order was due and upon checking you have given us the correct address and you have not received any attempted delivery notes from the courier. We will then arrange to send a replacement order.

If you have any questions about the above, please don’t hesitate to ask!

Have A Great Day!